- A system that complements the existing infringement lifecycle,
- A highly configurable system that is adjusted to the needs of clients,
- Full integration available with our infringement management solutions,
- Implementation in the sixty day period prior to lodgement of outstanding infringements,
- Automated SMS reminders, phone calls, emails and letters,
- Sourcing customer contact details from industry leading public data providers,
- Detailed analytics for daily and long-term trend analysis.
- Proactive community engagement and customer centric approach,
- Personalised communication regarding the outstanding infringement,
- Facilitation of payments, extension of time and payment plan requests,
- Fully compliant with all legislative requirements,
- Comprehensive reporting on all activities and customer interactions.
The benefits of DCA Reminder Services are
- Improved customer experience as our proactive approach assists customers in avoiding unnecessary additional fees,
- Increased infringement recovery means we can achieve in excess of 20% increase in infringements recovered, resulting in more revenue sooner,
- Reduced lodgements and the administrative effort needed to deal with payment after lodgement.