Officer Services

Long exposure motion blur of city streets at night

Officer Services

Deliver smart city on-street parking strategies with the best people and technology in-field.

DCA employs and manages authorised parking officers to fulfil patrol duties for local governments and other organisations. Our measured and data-backed approach to enforcement ensures a balanced level of patrols is available where and when they are needed.


DCA’s Officer Services features the following
  • Priority access to industry leading smart city technology,
  • Back office and technical support of over 300 experts,
  • Access to best of breed infringement issuance technology,
  • Recruiting, training, coaching and performance management of staff,
  • Dedicated team of parking specialists with detailed local knowledge,
  • Onsite parking supervisor to manage the parking officers and work with Council on improvement initiatives,
  • Choice of staff on-site or dedicated office in municipality,
  • Infringement processing management software,
  • Tools of the trade supplied as needed including uniforms, vehicles, handhelds and ticket stock,
  • Delivery of parking work plan, customer service levels and performance management
Long exposure of city streets at night

Supporting Services

DCA Managed On-Street Services is also able to provide additional services including private parking management, abandoned vehicle management, meter maintenance and school crossing supervision.

Find out more


The benefits of DCA Officer Services includes
  • Reduction in administrative burden and associated overhead costs,
  • Provides a safer parking environment for the community and parking officers,
  • Increased parking turnover resulting in greater parking availability, benefiting shoppers and business,
  • Minimal appeals and reduced administration with an increased infringement payment rate of +19% across our client group. This means an increase in receipted revenue is delivered,
  • Customer centric approach of our officers means that they act as professional ambassadors for your organisation,
  • Cost effective solution, productivity gains, increased issuance
Long exposure of city streets at night

Find out more about our
Managed On-Street Services.

Download Fact Sheet

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